Satellite TV4PC Media Player Not Working

In rare cases, the merchant's TV player software may NOT work properly, if at all, after downloading it to a computer. The first thing to do is contact tech support and describe the problem. It can take 1 to 2 business days before receiving a response back. So in the mean time, you can try some things on your own. But before you continue with the tips and tweaks to resolve a problem, make absolutely sure your computer has met all the Minimum System Requirements:
Windows 95, 98, Me, Nt, 2000, or XP with service pack 2 or higher, or Windows Vista; 1 GHz processor (Intel Pentium II or AMD); 512 MB of RAM; 3 GB of free hard disk space; 16-bit sound card; Video card with 54 MB of RAM (video RAM or VRAM) and DirectX generation; Sound output internal speakers; Microsoft Internet Explorer version 6 or higher, or Netscape 7.1; Monitor Super VGA (800 x 600) resolution.

Make sure you installed the correct free software for your OS (operating system):

Windows Media Player 11 for XP (SP2) or select version for OS, Windows Media Player Vista, Microsoft .Net Framework. You should read the instructions and download the appropriate WMP, including Microsoft .Net Framework before downloading the Satellite for PC Software.

You should download RealPlayer 11 GOLD for Windows XP (SP2 or later) or Vista or a previous version, and Apple Quicktime Player for Windows XP or Vista. (In order for any Satellite TV4PC software to play audio/video media files, these are the required downloads). You can do this now or wait until you download a Satellite TV4PC software.

Download Adobe Flash Player for your type of operating system and browser. Note: When downloading this free software you will need ActiveX installed on your computer. If not installed on your computer, you will see an info bar at the top of the browser, indicating that you need to install Active X. Just click the info bar, then click Install ActiveX Control. Next, click the Install button, and follow the onscreen instructions to install the player.

It is highly recommended that you also download the Mozilla Firefox Browser.

Update Windows Files.
Are you using a Windows-based operating system? If so, your system should update Windows files automatically and regularly when required. Unless, of course, you have the “Automatic Windows Updates” disabled. Check and start the automatic update process.

  1. Click the “Start” button in the bottom left corner of your screen, then click “All Programs.”
  2. Look for “Windows Update.” You might see at the very top of the menu on the left side. When you find it, click “Windows Update” to open it.
  3. Follow all instructions and proceed with updating your Windows files.
Correct Broadband Connection.
Are you using a broadband connection (DSL or High Speed at 512kbsp or higher) or using a wireless (wifi) connection? Note: When using a 56k modem, most channels will not play. But also understand NOT all channels are available 24/7, there will be some temporary downtime in various time zones. There’s nothing wrong with your TV player. This is common to all players including WMP, Realplayer, and others.

Licensed Internet media owners are responsible for their channels not to work during certain hours. But remember, you have 1000s of other channels to entertain you.

If you are absolutely sure your computer has all of the above requirements, lets continue. If not, please go back and make sure.

I don’t want you to think the merchant’s software is a scam. In cases like these, things happen and what this all boils down to is a software-to-computer compatibility problem. So I’ll simply direct you to various links to help you do some minor tweaking and get your Satellite TV4PC player working on your computer. However the worst case scenario is after doing some tweaking and you still can’t get the merchant’s TV player to work, there are two options left:
  1. Contact the merchant via email and tell what the problem is. It should take no more than 2 business days at the most.
  2. Exercise the money back guarantee offered by the merchant or their 3rd party e-commerce payment/refund processor. This can be Clickbank or the merchant himself. You will get your money back but be sure you contact the right company when requesting a refund. You should have received a email receipt/invoice with information such tech support, refund, etc.
Understand that every computer is different. And it doesn’t matter whether you have old or new computer, or a 98 Windows or Vista OS. You could have other software previously installed sometime ago by you, the manufacturer or someone else when you purchased your computer.

So lets start with your firewall.
Firewall (Anti-virus software) Permission To Accept Satellite TV4PC Player.
Do you have a firewall (anti-virus software) installed on your computer such as Norton, McAfee, or something else? If your TV player doesn't work at all, then it's quite possible your computer's firewall is blocking it.

If you are absolutely sure you don’t have a firewall (anti-virus) software installed, then skip this section and go to the next.

If you are not sure, continue with this reading anyhow.

To give your firewall permission and allow your TV player to work, you need to check and set some perimeters in your firewall. Click Firewalling - Firewall Guides. After following all the instructions to correct the problem, close your PC Satellite TV player if you haven’t already. Then open it again and try to play a channel.

If your firewall perimeters were already set correctly and you didn’t have to make any changes, then continue below…

Do your PC Satellite TV player try to load and buffer but won’t play any TV channels? Or it simply doesn’t work--won’t load, buffer, or play any channels?
Check And Set WMP, RealPlayer, And Quicktime Player Connection Speeds.

  1. Open RealPlayer
  2. Click “Tools” then “Preferences”
  3. In the left part of the window, you should “Category.” Click “Connection” and you can do one of two things here:
    • Set your correct connection speed yourself, if you are sure. Or...
    • Click the “Test Connection” button at top and it will automatically check your system and set the current connection speed. Keep note of the number of kbps because the other free TV have the same.
In the “Network Time-out” area, you will see “Connection.” Make sure it’s set to “30” seconds and the “Server” 90 seconds. Now click the “Apply” button then Click “OK” to close RealPlayer.

Quicktime Player
  1. Open Quicktime Player
  2. Click “Edit” tab then “Preferences”
  3. Click “Quicktime Preferences”
  4. Click the “streaming” tab and set your “Streaming Speed” to your correct connection speed, and that’s it… do nothing else.
Now click the “Apply” button, then click “OK” to close the Quicktime Player.

WMP (Windows Media Player)
  1. Open WMP and right click the dark area at the very top of the WMP TV player
  2. In the pop-up window, click “Tools” then “Options”
  3. Click the Performance” tab, and do the following:
    • If you know your connection speed, then make sure “Choose Connection Speed” is checked. Below it is a dropdown window. Now select the correct correction speed you are currently using. If you don’t know for sure, simply click the “Detect Connection Speed (recommended).
    • Next is the “Network Buffering.” Make sure the “Buffer” is selected and “30” is entered for seconds of content.
    • The “Video Accelerator slider should be set to “Full.” Click the “Apply” button then click “Ok” to close.
Now open your PC Satellite TV player and try to play different channels. We are looking for channels to load, buffer and play. If different channels still just load and buffer without playing, then close the player. If channels now load and buffer without playing but didn’t load and buffer before, you are getting closer to resolving the issue.

As you can see so far, when performing minor tweaks, only do small changes at a time. Close all TV players after each change or tweak, then re-open your PC Sat TV player. Never perform many chances all at once. You want to isolate one particular tweak to see if it corrects the issue. That way you’ll know exactly where the problem lies.

WMP (Windows Media Player) - No Video
When WMP is set as the default player, it becomes very important when playing video media files on your PC Satellite TV player. If you are currently experiencing No Video but Audio Works Ok or No Video or Audio then some tweaking may be required.
  1. Follow the instructions above to open WMP to get the “Options” window.
  2. Click the “File Types” tab and make sure the first 3 boxes are checked for asf, wma, and wmv.
  3. Click “Apply” then “Ok”.
  4. Click “Network” tab and make sure every box is checked. Now click “Apply” then “Ok” to close.
Next, open your PC Sat TV player and try to play channels. If it doesn’t work at all or partially, then ok course it’s a software-to-computer compatibility problem and you need to inform the merchant.

Below are some links you may read and try some other things that might help you:

Necessary requirements for viewing live or on-demand webcasts.
Quicktime/Real/Windows Media Player Issues (Windows).
Using codecs - Microsoft Windows Media Player for Windows..
Video or Audio Does Not Play.
Troubleshooting Windows Media Player 11 for Windows XP.
Get the most out of Player 11 for Windows Vista.
RealPlayer has problems or crashes when I try to play a video clip.
Troubleshooting video problems in Windows.
Testing plugins.

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